Personal Data Disclosure Statement
This Personal Data Disclosure Statement has been prepared to inform you about the collection, processing, transfer of your personal data, and your rights under the Personal Data Protection Law No. 6698 (“Law”).
As VETTALKS PRIVATE HEALTH SERVICES INDUSTRY AND TRADE LTD. CO., located at YESILYURT MAH. 4312 SK. NO: 18 İÇ KAPI NO: 3 KEPEZ/ANTALYA (hereinafter referred to as “Company” or “VETTALKS”), we process your personal data in our capacity as the data controller, in accordance with the Law and applicable regulations.
Personal Data We Process
To achieve the purposes outlined in this Disclosure Statement, we process the following personal data:
- Identity Information: Name, surname, T.C. Identity number, and other details on identification documents, including driver’s license copies.
- Contact Information: Email address, phone number, mobile phone, residential and business address.
- Family and Relative Information: Information about your family members.
- Location Information: Data derived from your visits to our mobile application or website.
- Employment Information: Details about your employment status.
- Legal Process Information: Data related to legal proceedings.
- Customer Transaction Information: Information regarding your product or service usage.
- Physical Space Security Information: Visitor entry and exit records.
- Transaction Security Information: IP address, website login and logout details.
- Financial Information: Bank card and credit card information.
- Professional Experience Information: Details in your CV, including work experience.
- Marketing Information: Usage habits and purchase history.
- Visual and Audio Data: Audio and visual recordings.
- Special Categories of Personal Data: Blood type information in driver’s license copies.
Purposes for Processing Personal Data
We process your personal data for the following purposes:
- To deliver products and/or services and manage sales processes.
- To update, customize, and improve products and services based on your needs and preferences.
- To resolve issues, identify errors or bugs, and make necessary corrections.
- To inform you about new products, services, campaigns, and promotions.
- To provide training and instructions on using our products and services.
- To manage customer relations.
- To provide call center and remote support services.
- To enhance website user experience and manage cookies (see our Cookie Policy for more information).
- To ensure business continuity and update contact information for relevant institutions, companies, contractors, and suppliers.
- To analyze business processes and improve products and services accordingly.
- To address complaints and refund wrong payments.
- To plan and execute customer satisfaction and social media activities.
- To carry out marketing, advertising, and promotional activities.
- To open and update customer and business partner accounts.
- To ensure physical security and visitor management at our buildings and facilities.
- To ensure the security of our software and systems.
- To evaluate job applications, conduct interviews, and contact references.
- To manage legal compliance and obligations.
Methods for Collecting Personal Data
We collect your personal data through the following methods:
- Closed-circuit camera systems (CCTV).
- Cookies and other tracking technologies.
- Printed and electronic forms.
- Mail, cargo, or courier services.
- Remote access programs.
- Our branches, business partners, and service providers located across Turkey.
- Other physical and electronic environments.
Legal Basis for Processing Personal Data
We process your personal data under the conditions specified in Articles 5 and 6 of the Law.
Transfer of Personal Data
Your personal data may be shared, limited to the purposes outlined above, with:
- Our employees, business partners, and shareholders.
- Suppliers and legally authorized public and private institutions.
- Company representatives and legally authorized attorneys.
This transfer complies with the conditions specified in Articles 8 and 9 of the Law.
Your Rights Regarding Personal Data
Under Article 11 of the Law, you have the following rights:
- To learn whether your personal data has been processed.
- To request information if your personal data has been processed.
- To learn the purpose of processing and whether your data has been used in accordance with the purpose.
- To know the third parties to whom your personal data has been transferred domestically or abroad.
- To request the correction of incomplete or inaccurate data.
- To request the deletion or destruction of your personal data if the reasons for processing no longer exist, even if processed in accordance with the Law.
- To request notification of the actions taken under items 5 and 6 to third parties with whom your data has been shared.
- To object to a result obtained exclusively through automated systems that negatively affects you.
- To request compensation if you suffer damage due to unlawful data processing.
You can submit your requests regarding your rights via the Application Form available on our website. Your application will be processed free of charge. However, if the process incurs additional costs, a fee will be charged based on the tariff determined by the Personal Data Protection Board.
